Returns + Exchanges
The consumer has the right, within 15 days of receiving the to withdraw from the contract without having to provide a reason for its decision. The only cost incurred by the consumer in connection with the cancellation of the contract is the cost of returning the goods. Goods must be returned within 15 days of the filed notice of withdrawal (purchase).
Received goods must be returned undamaged and in the same quantity, unless the goods are damaged, corrupted, lost or have reduced their quantity, without fault of the consumer.
Please address all returns and exchanges to:
SISI, House of Style
1054 JP Amsterdam
Exchange of the received goods is not possible. We only offer refunds.
When returning items where promotional code was utilized, this means it was considered as a discount and will not be returned (returned is the amount paid), except in the event that Sisi shop gift certificate was utilized - this is taken as a means of payment and the amount paid shall be refunded to the account user.
Refund payments will be made as soon as possible, but no later than 30 days from receipt of notice of withdrawal from the contract. We perform repayments of payments to the customer’s current account.
Returning the goods to the buyer within days for withdrawal is considered to be the message of withdrawal.
Communication form to recover items is available in the My Account -> Orders by clicking on the 'Advanced' for the desired order. Write your message in the message box Add -> Commentary on the purchase and click the Submit button.